Technical Customer Success Manager

Carbon Robotics(30 days ago)

Paris, FranceOnsiteFull TimeManager$91,235 - $121,993 (estimated)Customer Success

About this role

The Technical Customer Success Manager (TCSM) at Carbon Robotics is a field-facing role ensuring customers successfully adopt and operate the LaserWeeder equipment. The TCSM supports post-delivery satisfaction, serves as the primary customer contact for assigned accounts, and liaises between customers and internal teams to inform product and engineering improvements. This position is based in the Paris region and involves frequent travel to customer sites.

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Required Skills

Mechanical Troubleshooting
Electrical Troubleshooting
Preventive Maintenance
Calibration
Operator Training
Customer Service
Relationship Management
Data Collection
Field Service
Communication

Qualifications

Valid Driver’s License
Verbal and Written English Literacy

About Carbon Robotics

carbonrobotics.com

Carbon Robotics builds the industry-leading, commercial LaserWeeder™ — an AI-powered robotic system that uses computer vision, deep learning, robotics, and lasers to distinguish crops from weeds and selectively eliminate the weeds. The LaserWeeder™ is designed to cut weed-control costs by about 80% while boosting crop yield and quality. The technology enables more sustainable farming by reducing reliance on chemical herbicides and improving field-level weed management.

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