Senior Technical Success Manager-AMS

Zscaler(29 days ago)

HybridFull TimeSenior$132,732 - $176,925 (estimated)Customer Success

About this role

Senior Technical Success Manager in Zscaler’s Customer Success organization responsible for ensuring premium customers successfully adopt and operate Zscaler products. The role focuses on maintaining high-touch customer relationships, driving product adoption and availability, and acting as a technical liaison between customers, sales, and internal product teams. It supports customer satisfaction through training, escalation handling, and proactively relaying product insights to Product Management.

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Required Skills

Account Management
Pre-Sales
Post-Sales
Implementation
Web Security
Email Security
Networking
TCP/IP
Network Troubleshooting
Packet Capture

+10 more

Qualifications

Bachelor’s Degree in Computer Science or Engineering
Industry Certifications

About Zscaler

zscaler.com

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.