Technical Customer Success Representative (Late Shift)

BCB Group(20 days ago)

HybridFull TimeMedior$83,620 - $111,308 (estimated)Customer Success

About this role

BCB Group is hiring a Customer Success Technical Representative to support institutional and corporate clients integrating with its crypto-focused payments and settlement products. This client-facing role serves as a technical point of contact across onboarding, integration, and live usage, ensuring a high-touch “platinum” support experience. The position is part of a new night shift team and will collaborate with teams based in Johannesburg in a hybrid working arrangement.

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Required Skills

Customer Support
API Integration
Sandbox Support
Technical Troubleshooting
Client Onboarding
Technical Account Management
CRM Software
Technical Documentation
Stakeholder Communication
Issue Escalation

+9 more

About BCB Group

bcbgroup.com

BCB Group is a Europe‑focused payment service provider and banking gateway for the digital asset economy, connecting crypto firms, fintechs and institutions to fiat rails and stablecoin networks. It offers infrastructure for paying, storing, trading and earning across fiat and digital assets, including custody, settlement, FX and liquidity services. BCB emphasises a trusted, compliance‑focused platform designed to streamline institutional flows between traditional banking and crypto markets. Customers choose BCB for its banking relationships, global payments coverage and infrastructure tailored to institutional needs.