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Technical Customer Support Associate at Jamf - ApplyBlast

Technical Customer Support Associate

Jamf

6 days ago

3.0 on Glassdoor

Minneapolis, Minnesota, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Technical Customer Support Associate provides direct technical and account support to Jamf product users, focusing on first-touch issue resolution through phone, chat, and email. This role involves diagnosing and resolving technical issues, guiding customers through workflows, and ensuring a positive customer experience. The position requires strong problem-solving skills, technical aptitude, and the ability to work in a fast-paced environment.

Responsibilities

Provide technical and account support to Jamf customers
Diagnose and resolve technical and account issues
Field customer inquiries via phone, chat, and email

Skills

About Jamf

jamf.com

Headquarters

Minneapolis, Minnesota, United States

Company Size

1001-5000 employees

Founded

2002

View Profile

Jamf is a software company that specializes in Apple device management, helping organizations deploy, configure, secure, and inventory Macs, iPhones, iPads and Apple TVs. Its product suite includes Jamf Pro (enterprise device management), Jamf School (education), Jamf Now (small business), Jamf Connect (identity/access), Jamf Protect (endpoint security) and related tools for content filtering and Mac-focused workflows. Jamf integrates with Apple services like Apple Business and School Manager to enable zero‑touch deployment, app distribution, compliance and ongoing lifecycle management. Organizations in education, healthcare, government and enterprise choose Jamf for its Apple-focused expertise and security-first management capabilities.