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Technical Customer Support Specialist at Revinate - ApplyBlast

Technical Customer Support Specialist

Revinate

2 months ago

4.0 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Customer Support Specialist at Revinate provides tier‑2+ technical assistance to hospitality clients, troubleshooting complex issues across the product suite and acting as a liaison between customers and engineering teams. The role involves owning tickets from report to resolution, documenting problems, and contributing to process improvements while working remotely on a shift schedule.

Responsibilities

Own technical customer issues from initial report to resolution
Collaborate with global Customer Success team to manage and escalate inquiries
Serve as liaison between Engineering, Product, and Customer Success teams

Skills

About Revinate

revinate.com

Headquarters

Palo Alto, California, United States

Company Size

501-1000 employees

Founded

2009

View Profile

Revinate is a hospitality-focused direct booking platform that helps hotels drive more revenue and profitability. The company powers over 1.1 billion Rich Guest Profiles and has generated $24 billion in direct revenue for more than 12,500 hotels worldwide across 128 countries. Revinate combines guest data, a customer data platform, and marketing and analytics tools — including email, voice, and messaging channels — to increase direct bookings, personalize guest engagement, and reduce reliance on third-party OTA channels.