harvey
The Technical CX Specialist, EMEA provides frontline technical support to legal, tax, and finance professionals, resolving complex issues related to AI output, API integrations, and authentication. This role requires strong problem-solving skills and technical proficiency with tools like Datadog, Snowflake, and Auth0 to ensure high-quality service for enterprise customers. The specialist collaborates with internal teams to troubleshoot issues, document feedback, and contribute to continuous service improvement.
Headquarters
San Francisco, California, United States
Company Size
51-200 employees
Founded
2022
Harvey is a professional-class AI platform designed to meet the standards of the world’s leading professional services firms. It delivers AI tailored for law, helping legal teams automate drafting, research, and routine workflows. The platform emphasizes governance, security, and compliance to align with firm requirements. By providing scalable AI tools, Harvey enables law firms and other professional services to work faster while maintaining quality and risk controls.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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