Technical Engineer, Second Line Support, BSS Operations [Order Management & Provisioning] - BSS Ops Department (BSOPD)

Rakuten Group, Inc.

1 month ago

Tokyo, Japan

Onsite

Full Time

Medior

0 applicants

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About this role

The role involves providing expert technical support and driving incident recovery for critical production issues related to Rakuten Mobile's Business Support System. The position focuses on system stability, performance, and continuous improvement to ensure optimal telecommunication business operations.

Skills

Qualifications

Bachelor's degree in Computer Science or related field5+ years experience in technical support roleExperience with ITSM tools such as ServiceNow or Jira

About Rakuten Group, Inc.

rakuten.careers

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Recent company news

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Analysts Are Updating Their Rakuten Group, Inc. (TSE:4755) Estimates After Its Full-Year Results

3 weeks ago

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Rakuten Jumps on Report It’s Weighing US IPO of Credit Card Unit

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Rakuten closes $100M series F round, teams with Lotte Biologics

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About Rakuten Group, Inc.

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

$60k – $90k

per year

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