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Lead Technical Support Engineer, O2A (Order-to-Activate) - BSS Ops Department (BSOPD) at Rakuten Rewards - ApplyBlast

Lead Technical Support Engineer, O2A (Order-to-Activate) - BSS Ops Department (BSOPD)

Rakuten Rewards

4 months ago

Tokyo, Japan

Onsite

Full Time

Senior

0 applicants

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About this role

A hands-on technical leader responsible for ensuring the stability and operational excellence of the Order-to-Activate (O2A) ecosystem within the Business Support System. The role involves personally resolving critical incidents, driving root cause analysis, and leading initiatives to reduce technical debt while bridging the gap between reactive support and proactive engineering. You will mentored L1/L2 engineers, influence architectural decisions, and implement automation to optimize system reliability.

Responsibilities

Lead critical incident resolution and manage end-to-end incident lifecycles
Conduct deep-dive root cause analysis on persistent order failures
Design and implement scalable monitoring solutions for proactive detection
Drive the development of automation tools for routine operational tasks
Provide technical mentorship to L1/L2 support engineers and foster career growth

Skills

Qualifications

Bachelor's degree in Computer Science or Information Technology5+ years of Java development experience in microservices5+ years in Order Management or Billing platforms

About Rakuten Rewards

rakuten.com

Headquarters

Tamagawa, Tokio, Japan

Company Size

10001+ employees

Founded

1997

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