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© All Rights Reserved. ApplyBlast.com
Clio
The Technical Escalations Agent supports the Customer Support team by resolving complex technical issues and acting as a bridge between Support, Customer Success, and Product. This role involves leading the investigation of high-impact escalations, analyzing system behavior, and identifying root causes to improve product reliability. The position also includes coaching frontline teams and contributing to continuous improvement across support processes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Clio.
24% below the average for this role