Technical lead Manager - Care & Delivery IT

Back Market(2 months ago)

HybridFull TimeManager$145,408 - $189,076 (estimated)BUREAU OF TECHNOLOGY

About this role

The Technical Lead Manager for Care & Delivery IT at Back Market leads a team of engineers to develop and enhance integrations and automations that support over 500 customer care agents. This role involves collaborating with cross-functional teams to align technical solutions with business objectives, while managing a SaaS ecosystem that includes tools like Zendesk, Intercom, and Salesforce. Responsibilities include mentoring engineers, implementing continuous improvement practices, and driving operational excellence to streamline customer support for the refurbished tech marketplace.

View Original Listing

Required Skills

Team Management
Coaching
Mentoring
Culture Building
Open Communication
Technical Strategy
Roadmap Development
SaaS Ecosystem Knowledge
Automation Solutions
Integration Solutions

+11 more

About Back Market

www.backmarket.com

Back Market is a leading online marketplace dedicated to refurbished electronics, focusing on sustainability and environmental responsibility. The platform connects consumers with sellers offering high-quality, certified pre-owned tech products, such as smartphones, computers, and home appliances. Back Market emphasizes accessibility and affordability, aiming to reduce electronic waste and promote a circular economy. Their rigorous quality control ensures that customers receive products that meet industry standards while maintaining lower prices compared to buying new.