Junior Logistics Specialist

Back Market(26 days ago)

HybridFull TimeJunior$65,448 - $86,823 (estimated)OPERATIONS

About this role

A Junior Logistics Specialist at Back Market focuses on delivering an optimal user experience for both customers and sellers regarding delivery and refund processes. Responsibilities include assessing delivery-related refund requests, managing complex customer and seller inquiries, providing timely information, and offering feedback to enhance logistics operations. The role requires strong communication skills, experience in customer or seller care, and the ability to thrive in a fast-paced environment using tools like Zendesk or Intercom.

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Required Skills

Fraud Assessment
Customer Support
Ticket Management
Communication Skills
Process Improvement
Customer Experience
Zendesk
Intercom
E-commerce Experience
Fast-paced Environment

+5 more

About Back Market

www.backmarket.com

Back Market is a leading online marketplace dedicated to refurbished electronics, focusing on sustainability and environmental responsibility. The platform connects consumers with sellers offering high-quality, certified pre-owned tech products, such as smartphones, computers, and home appliances. Back Market emphasizes accessibility and affordability, aiming to reduce electronic waste and promote a circular economy. Their rigorous quality control ensures that customers receive products that meet industry standards while maintaining lower prices compared to buying new.