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Technical Manager, Product Support at Genesys - ApplyBlast

Technical Manager, Product Support

Genesys

3 months ago

Manila, Philippines

Hybrid

Full Time

Senior

0 applicants

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About this role

The Genesys Cloud Product Support Technical Manager leads the Global Product Support team, overseeing daily operations, scheduling, and performance management for customer-facing technical staff. This role involves coaching team members, implementing process improvements, and ensuring high-level proficiency with the Genesys Cloud platform to deliver exceptional customer experiences. The manager collaborates with global leadership to achieve key performance indicators and foster a high-performing support environment.

Responsibilities

Provide oversight and leadership to the Global Product Support team
Manage team assignments, scheduling, and daily staff performance
Evaluate current practices and propose operational improvements
Ensure teams maintain strong technical proficiency in Genesys Cloud
Collaborate with global leadership to deliver on team objectives

Skills

Qualifications

BS/MS/BA or equivalent8+ years managing customer-facing technical teams5 years of Supervisor and/or Manager experience

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.