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Technical Platform Architect - CCaaS at Sprinklr - ApplyBlast

Technical Platform Architect - CCaaS

Sprinklr

3 months ago

3.4 on Glassdoor

Milan, Italy

Hybrid

Part Time

Senior

0 applicants

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About this role

The Technical Product Architect leads the design, deployment, and optimization of Sprinklr's unified customer experience platform for enterprise clients, focusing on Contact Centre as a Service (CCaaS) and digital transformations. Acting as a trusted advisor, the role involves consulting on solution architecture from pre-sales scoping to delivery, ensuring technical requirements align with business goals while maintaining system health and compliance. The architect collaborates with solution consultants and engagement managers across global accounts to implement best practices and transition projects to customer success teams.

Responsibilities

Design and optimize scalable Sprinklr platform solutions for enterprise clients
Consult with stakeholders on solution architecture and technical implementation decisions
Create comprehensive architectural blueprints and low-level designs for digital transformation
Enforce UAT and sandbox protocols to maintain system health and compliance
Transition delivered projects to customer success teams with operational oversight

Skills

About Sprinklr

sprinklr.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Sprinklr is an AI-native customer experience management platform that unifies customer journeys across every touchpoint through four product suites: Sprinklr Service, Social, Insights, and Marketing. It empowers marketing, customer service, and CX teams with AI-driven automation, real-time insights, and omnichannel engagement capabilities. Trusted by global iconic brands, Sprinklr helps organizations deliver consistent, high-quality customer experiences that drive lasting loyalty.