Technical Product Support - EdTech

Securly(7 days ago)

RemoteFull TimeJunior$48,000 - $52,880Support Services

About this role

A Technical Support Specialist at Securly serves as the frontline support partner for K–12 schools using Securly’s student safety and wellness platform. The role is a full-time, remote position (U.S. only) focused on supporting school IT administrators and staff while building product knowledge and contributing to a mission-driven EdTech company.

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Required Skills

Customer Support
Technical Troubleshooting
Networking
Wi-Fi
IP Fundamentals
Windows
macOS
ChromeOS
Ticket Management
Documentation

+2 more

Qualifications

Coursework or Degree in Computer Science, Information Technology, or Networking (Helpful)
CompTIA A+
Network+
ITIL

About Securly

securly.com

Securly is a cloud-based student safety and device management company that helps K–12 schools protect students online both at school and at home. Their platform combines web filtering, device management, and student-wellbeing monitoring with alerting tools that surface risks like self-harm, bullying, and other concerning behavior. Designed for quick deployment, Securly provides administrators, teachers, and parents with dashboards and integrations to monitor activity, manage devices, and respond to incidents. Schools use Securly to support safe remote learning, compliance, and proactive student safety programs.