Technical Product Support - EdTech

Securly(7 days ago)

RemoteFull TimeMedior$48,000 - $52,880Customer Support

About this role

A Technical Support Specialist at Securly serves as the frontline support partner for K–12 schools using Securly’s student safety platform, helping ensure safe and supportive learning environments. The role is remote (U.S. only) and focuses on providing reliable, customer-facing technical support to administrators, educators, and school staff across phone, chat, and email channels.

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Required Skills

Troubleshooting
Customer Support
Ticketing
Networking
Wi-Fi
ChromeOS
Windows
macOS
Escalation
Documentation

Qualifications

Coursework or Degree in Computer Science or IT
CompTIA A+
Network+
ITIL
Unrestricted U.S. Work Authorization

About Securly

securly.com

Securly is a cloud-based student safety and device management company that helps K–12 schools protect students online both at school and at home. Their platform combines web filtering, device management, and student-wellbeing monitoring with alerting tools that surface risks like self-harm, bullying, and other concerning behavior. Designed for quick deployment, Securly provides administrators, teachers, and parents with dashboards and integrations to monitor activity, manage devices, and respond to incidents. Schools use Securly to support safe remote learning, compliance, and proactive student safety programs.