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Technical Service Desk Analyst I at Banner Health - ApplyBlast

Technical Service Desk Analyst I

Banner Health

3 days ago

3.4 on Glassdoor

Phoenix, Arizona, United States

Onsite

Part Time

Junior

0 applicants

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About this role

The Technical Service Desk Analyst I provides first-line remote technical support to users across the organization, resolving Tier 1 and Tier 1.5 issues involving hardware, software, applications, and connectivity. This role utilizes remote tools and structured troubleshooting processes to ensure timely issue resolution while maintaining high-quality customer service. The position also involves documenting support interactions, coordinating escalations, and contributing to process improvement through knowledge sharing.

Responsibilities

Provide first-contact technical support via phone, chat, and ticketing systems
Utilize remote desktop tools to investigate and resolve technical problems
Document support interactions and coordinate escalations to appropriate teams

Skills

About Banner Health

bannerhealth.com

Headquarters

Phoenix, Arizona, United States

Company Size

10001+ employees

Founded

1999

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Banner Health makes health care easier, so your life can be better. Find a provider, schedule an appointment, or find the nearest Banner Health location near you.