Technical Services Engineer, FlashBlade (Shift: 8-5pm EST Mon-Fri)

Pure Storage(26 days ago)

Raleigh, North CarolinaOnsiteFull TimeSenior$90,000 - $137,000Support

About this role

The Technical Services Engineer, FlashBlade is a frontline member of a 24x7 Support team responsible for ensuring customers have an exceptional experience with the FlashBlade product. The role leverages technical expertise to analyze and resolve complex hardware, software, and environmental issues while collaborating across teams to advocate for customer needs. Work directly impacts customer satisfaction and helps maintain the company's industry-leading NPS.

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Required Skills

Customer Support
Troubleshooting
Escalation Management
Documentation
Mentoring
Storage
Networking
Linux
NAS
S3

+5 more

About Pure Storage

purestorage.com

Pure Storage is an enterprise data storage company that delivers high-performance all-flash storage arrays and cloud-native data services designed for simplicity, speed, and reliability. Its product portfolio includes FlashArray for block storage, FlashBlade for file and object workloads, Cloud Block Store and Pure-as-a-Service for hybrid/multi‑cloud deployment, and data-management software for backup, replication, and analytics. Pure emphasizes nondisruptive upgrades and a subscription-style Evergreen model to reduce operational risk and total cost of ownership. Enterprises choose Pure for its low-latency performance, data-reduction efficiency, and operational simplicity across on‑premises and cloud environments.