Senior Service Account Manager

Pure Storage(1 day ago)

RemoteFull TimeSenior$94,000 - $202,000Customer Success

About this role

A Senior Service Account Manager at Pure is the strategic architect for the customer experience across the company’s largest enterprise accounts. The role transforms post-sales relationships by acting as a trusted advisor and advocate, bridging complex customer needs with Pure’s engineering and product teams to drive successful deployments and operational excellence.

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Required Skills

Customer Success
Incident Management
Escalation Management
Project Leadership
Capacity Planning
Risk Analysis
Stakeholder Management
Mentorship
Technical Deployment
Executive Communication

About Pure Storage

purestorage.com

Pure Storage is an enterprise data storage company that delivers high-performance all-flash storage arrays and cloud-native data services designed for simplicity, speed, and reliability. Its product portfolio includes FlashArray for block storage, FlashBlade for file and object workloads, Cloud Block Store and Pure-as-a-Service for hybrid/multi‑cloud deployment, and data-management software for backup, replication, and analytics. Pure emphasizes nondisruptive upgrades and a subscription-style Evergreen model to reduce operational risk and total cost of ownership. Enterprises choose Pure for its low-latency performance, data-reduction efficiency, and operational simplicity across on‑premises and cloud environments.