Technical Solutions Engineer
Permutive(1 month ago)
About this role
A Technical Solutions Engineer at Permutive is responsible for addressing complex client issues and providing Level 2 technical escalation support, including troubleshooting and root cause analysis. This role involves translating technical solutions into non-technical language for clients while collaborating with Customer Success Managers and Engineering to enhance client experiences and operational efficiency. The TSE also mentors Level 1 support team members and contributes to the development of custom solutions within the Permutive platform. Proficiency in JavaScript and a strong understanding of web technologies, APIs, and adtech are essential for success in this role.
Required Skills
- Technical Support
- Troubleshooting
- Root Cause Analysis
- Client Collaboration
- JavaScript
- TypeScript
- Web Development
- Problem-Solving
- Communication Skills
- Ticketing Systems
+6 more
About Permutive
permutive.comPermutive is a predictive data collaboration platform designed to enhance performance through privacy-safe, AI-driven data strategies for publishers, advertisers, and agencies. It unifies data clean rooms, audience curation, and first-party data activation, allowing clients to collaborate efficiently without compromising privacy. The platform optimizes data with advanced AI models to drive campaign effectiveness and facilitate seamless audience targeting, enabling partners to achieve measurable outcomes while maintaining data security. Permutive emphasizes a privacy-first approach, ensuring that its clients can navigate advertising in a cookieless environment while maximizing their reach and effectiveness.