Technical Support Engineer (m/f/d)

SoSafe(1 month ago)

RemoteFull TimeMedior$90,945 - $121,527 (estimated)Customer Success

About this role

A Technical Support Engineer at SoSafe serves as the essential link between Customer Success and Development teams, focusing on troubleshooting, root cause analysis, and managing escalations for critical customer issues. This role requires strong technical proficiency in Postgres, JavaScript, and various APM tools, along with effective communication skills to drive resolutions and provide feedback for product improvements. The engineer will ensure a customer-centric approach, utilizing data to enhance the customer experience and collaborate with diverse teams in a fast-paced tech environment.

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Required Skills

Technical Support
Customer Experience
Bug Analysis
Troubleshooting
Root Cause Analysis
Data Utilization
Product Feedback
Product Knowledge
Problem-Solving
Technical Proficiency

+14 more

About SoSafe

sosafe-awareness.com

SoSafe is a leading provider of cybersecurity awareness training and human risk management solutions, focused on empowering employees to recognize and respond to security threats. The platform uses behavioral science and innovative learning methods to engage users, enhance their skills, and transform organizational security culture. Trusted by over 5,500 brands worldwide, SoSafe combines personalized training, phishing simulations, and AI-powered tools to effectively reduce human risk in real-time. With a commitment to continuous improvement, the company helps organizations build resilience against cybersecurity threats through a user-friendly and scalable approach.