Technical Staff Customer Success Manager

Kong Inc.(3 months ago)

RemoteFull TimeManager$160,000 - $200,000All Cost Center

About this role

The Technical Staff Customer Success Manager at Kong plays a pivotal role in helping customers leverage APIs and microservices to achieve their business goals. This involves managing a portfolio of commercial customers, driving adoption and engagement, and collaborating with sales and product teams to ensure successful outcomes. The role requires strong problem-solving skills, a solid understanding of cloud-native technologies, and the ability to innovate customer processes for enhanced efficiency.

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Required Skills

Customer Engagement
Relationship Building
API Knowledge
Microservices Understanding
Cloud Native Technologies
Containerization
Kubernetes
DevOps
CI/CD
Communication Skills

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About Kong Inc.

konghq.com

Kong Inc. is a leading API gateway and service mesh provider, designed to enhance developer productivity, security, and performance across modern architectures. The company's unified platform, Kong Konnect, provides tools for API management, AI gateway integration, and event streaming, enabling seamless connectivity and governance for organizations. With features tailored for API producers and consumers, Kong empowers businesses to build, run, discover, and govern APIs efficiently while supporting AI modernization efforts. Trusted by top companies, Kong is recognized for its ability to accelerate digital transformation and foster innovation in the API ecosystem.