Technical Success Manager

Qualtrics(1 month ago)

HybridFull TimeSenior$137,149 - $183,083 (estimated)Customer Success

About this role

A Technical Success Manager at Qualtrics is a post-sales customer-facing role focused on ensuring clients realise long-term value from the Qualtrics platform. The position partners with customers as a trusted advisor, supports account strategy and program maturity, and works closely with internal teams to drive customer success and retention. The role is based in the Customer Success organization and operates in a hybrid work model with regular in-person collaboration.

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Required Skills

Platform Expertise
Customer Adoption
Technical Troubleshooting
Dashboard Configuration
Survey Configuration
Workflow Configuration
API Familiarity
Front-End
Stakeholder Management
Relationship Building

+5 more

Qualifications

Bachelor's Degree

About Qualtrics

qualtrics.com

Qualtrics is an experience management (XM) platform that helps organizations collect, analyze, and act on feedback across customers, employees, products, and brands. Its AI-powered analytics surface insights like at-risk customers and churn predictions and recommend actions to improve experience and drive revenue. The platform combines survey tools, real-time reporting, workflow orchestration and integrations to operationalize experience data at enterprise scale. Companies use Qualtrics to turn experience signals into measurable business outcomes.

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