SummitNext
SummitNext is seeking a Technical Support Agent (Mandarin) to provide remote written support for a developer-facing API/SaaS product. The role involves handling support tickets, investigating technical issues using monitoring dashboards, and assisting customers with API errors, latency, and system incidents. The agent will collaborate with the engineering team to report bugs, gather investigation data, and escalate complex issues as needed.
Headquarters
Kuala Lumpur, Malaysia
SummitNext delivers AI-powered BPO and outsourcing solutions across Malaysia, US, India, Philippines, and Uzbekistan to drive growth and efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SummitNext.