Technical Support Analyst - Generative AI

you.com(1 month ago)

HybridFull TimeMedior$90,000 - $150,000Customer Success

About this role

The Technical Support Analyst will join the Customer Success team to provide technical support and ensure customer satisfaction with the company’s Generative AI platform. The role focuses on diagnosing issues, improving support processes and documentation, and helping customers integrate AI solutions into their workflows. The position involves close collaboration with product and engineering teams and use of CRM tools to manage and track customer interactions.

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Required Skills

Troubleshooting
CRM Support
Escalation
Customer Success
Adoption
Advisory
Process Optimization
Knowledge Management
Workflow Integration
API Familiarity

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About you.com

you.com

You.com provides AI search infrastructure for enterprise teams, offering an AI-ready API platform and ultra-specific vertical indexes to power advanced search features. It helps product and engineering teams "skip the groundwork" by delivering domain-tailored indexing and search capabilities out of the box. The service is aimed at companies building search-driven products that need fast integration of sophisticated, verticalized search.