Technical Support Analyst - Generative AI
you.com
About this role
The Technical Support Analyst will join the Customer Success team to provide technical support and ensure customer satisfaction with the company’s Generative AI platform. The role focuses on diagnosing issues, improving support processes and documentation, and helping customers integrate AI solutions into their workflows. The position involves close collaboration with product and engineering teams and use of CRM tools to manage and track customer interactions.
Skills
About you.com
you.comYou.com provides AI search infrastructure for enterprise teams, offering an AI-ready API platform and ultra-specific vertical indexes to power advanced search features. It helps product and engineering teams "skip the groundwork" by delivering domain-tailored indexing and search capabilities out of the box. The service is aimed at companies building search-driven products that need fast integration of sophisticated, verticalized search.
Recent company news
The SaaS NewsYou.com Raises $100M Series C at a $1.5B Valuation
Sep 4, 2025
SiliconANGLEYou.com raises $100M to help developers build AI applications
Sep 3, 2025
PYMNTS.comYou.com Valued at $1.5 Billion Amid Shift From AI Search
Sep 3, 2025
The InformationYou.com CEO Socher Seeks $1 Billion for New AI Lab
Nov 7, 2025
The New StackHow You.com Survived ChatGPT With a Pivot to Enterprise AI
Oct 3, 2025
About you.com
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for you.com.
Salary
$90k – $150k
per year