Customer Support Technical Analyst

Bottomline(12 days ago)

United Kingdom, Theale, United Kingdom, Reading, United KingdomOnsiteFull TimeMedior$81,837 - $109,789 (estimated)Corporate Solutions, Customer Success

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About this role

The Customer Support Technical Analyst provides technical support for Bottomline payment solutions, handling customer queries across phone, email, chat, and the customer portal. The role focuses on diagnosing and resolving issues, maintaining case records in CRM, and contributing to knowledgebase content to improve customer and internal support. The position operates within a customer success / corporate solutions team and follows established SLAs and ITIL methodology.

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Required Skills

Technical Support
Customer Service
Case Management
CRM
Troubleshooting
Windows Server
Networking
ITIL
Multitasking
Communication

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About Bottomline

bottomline.com

Bottomline (Bottomline Technologies) is a financial technology company that helps organizations transform business payments and cash flow with cloud-native payment, reconciliation, cash management, and accounts-payable/receivable automation solutions. It provides secure, scalable SaaS products and APIs that connect corporates, banks, and fintechs to domestic and cross-border payment rails while addressing fraud prevention, compliance, and payment visibility. Bottomline’s platform is used by enterprises and financial institutions to automate invoice-to-pay processes, streamline treasury operations, and integrate with bank networks and SWIFT for enterprise-grade payment orchestration.