Technical Support Analyst

College Track(26 days ago)

HybridFull TimeMedior$70,000 - $85,500Information Technology

About this role

The Technical Support Analyst supports College Track's IT strategy by providing high-quality technical support to staff, assisting with the design, configuration, and maintenance of technical systems, and advancing the organization’s mission through reliable technology solutions. The role partners with the Information Technology Department and other teams to modernize infrastructure, standardize processes, and improve automation and customer service. The analyst will influence technical direction and participate in cross-functional projects while ensuring system security and reliability.

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Required Skills

Technical Support
User Training
SaaS Administration
Account Provisioning
System Maintenance
Troubleshooting
Network Administration
Security Remediation
Log Analysis
Documentation

+5 more

About College Track

collegetrack.org

College Track is a nonprofit that helps students from underserved communities get to—and graduate from—college. It provides multiyear, wraparound services including academic coaching, tutoring, college-application and financial-aid support, mentoring, and career-readiness programming. Working with schools, families, funders, and colleges, College Track removes barriers to access and persistence and offers scholarships and advising that follow students from high school through college completion.