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Technical Support Associate at Abbott Laboratories - ApplyBlast

Technical Support Associate

Abbott Laboratories

3 months ago

3.7 on Glassdoor

Taguig City, Philippines

Hybrid

Full Time

Junior

0 applicants

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About this role

A Technical Support Associate at Abbott provides first-line technical support for point-of-care diagnostics products to end users, distributors, and commercial teams via phone, email, and web tools. The role involves documenting complaints, troubleshooting product issues, communicating investigation conclusions, and maintaining compliance with medical device regulations. Employees must be capable of supporting customers across different market time zones and may work remotely if required.

Responsibilities

Receive and address inbound customer calls and email communications professionally
Review and prioritize group mailboxes to ensure all inquiries are actioned
Provide first-level support by troubleshooting customer complaints and analyzing problems
Document complaints and inquiries using appropriate guidelines to ensure accuracy
Communicate investigation conclusions to customers through written reports and phone conversations

Skills

Qualifications

3rd Level CertificateDiplomaDegree in Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, or Engineering

About Abbott Laboratories

abbott.com

Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.