Technical Support Engineer II

Delinea(2 months ago)

HybridFull TimeJunior$67,296 - $89,206 (estimated)Technical Support

About this role

A Technical Support Engineer II at Delinea provides post-sale technical support to customers and partners, addressing and documenting customer issues while formulating resolution plans. The role requires in-depth knowledge of IT, networking, cybersecurity concepts, and the ability to troubleshoot various technical scenarios, often communicating with clients in a professional and clear manner. This position involves working night shifts to support North American customers and requires a self-motivated individual with strong problem-solving skills and attention to detail.

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Required Skills

Technical Support
Customer Issues
Documentation
Resolution Plans
Information Gathering
Case Investigation
SQL Proficiency
IT Administration
Networking
Cloud Infrastructure

+8 more

Qualifications

1-2 years of proven relevant professional experience as a technical support agent or its equivalent
Prior or current security clearance - a plus

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.