Technical Support Engineer II

Delinea(3 months ago)

HybridFull TimeJunior$63,612 - $84,538 (estimated)Technical Support

About this role

A Technical Support Engineer II at Delinea provides post-sale technical support to customers and partners, focusing on troubleshooting and resolving complex technical issues related to IT, networking, and cybersecurity. This role requires in-depth technical knowledge, the ability to document and communicate resolution plans effectively, and a commitment to professional customer interactions. The position supports the global technical support team and necessitates commuting to the office in Taguig City three days a week.

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Required Skills

Technical Support
Customer Support
Issue Assessment
Documentation
Resolution Planning
Information Gathering
Case Investigation
Scenario Reproduction
Customer Communication
IT Administration

+18 more

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.

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