Technical Support Engineer

MotherDuck(1 month ago)

HybridFull TimeJunior$110,000 - $140,000Customer Success

About this role

A Technical Support Engineer at MotherDuck is responsible for diagnosing and resolving complex customer issues related to the company's cloud-hosted data platform and its underlying database. The role requires strong SQL proficiency, a solid understanding of networking and data engineering concepts, and the ability to communicate technical solutions effectively to both technical and non-technical audiences. Responsibilities include providing exceptional customer support, managing technical incidents, collaborating with internal teams, and contributing to documentation for enhanced user self-service.

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Required Skills

SQL
Troubleshooting
Customer Support
Networking
Data Engineering
Incident Management
Collaboration
Knowledge Base Contribution
Continuous Improvement
Communication Skills

+5 more

Qualifications

Bachelor's degree in Computer Science, Information Systems, Informatics, or a related field preferred

About MotherDuck

motherduck.com

MotherDuck is an innovative cloud data warehouse built on the DuckDB SQL engine, designed for scalability and multiplayer access. It simplifies analytics and allows users to run SQL queries effortlessly in the cloud, making data exploration faster and more efficient. With an emphasis on performance and low infrastructure management, MotherDuck enables companies to perform complex data analyses at a reduced cost, facilitating better decision-making from their insights.