Technical Support Engineer II

Delinea(26 days ago)

HybridFull TimeJunior$66,624 - $88,284 (estimated)Technical Support

About this role

The Technical Support Engineer II at Delinea is responsible for providing post-sale technical support to customers and partners, assessing and documenting reported issues, and formulating resolution plans. The role requires a strong background in IT, networking, and cybersecurity concepts, along with effective troubleshooting and communication skills. This position involves investigating technical problems, reproducing case scenarios, and maintaining professional customer interactions while contributing to a global technical support team.

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Required Skills

Technical Support
Customer Interaction
Issue Assessment
Resolution Communication
Information Gathering
Case Investigation
IT Administration
Networking Knowledge
Cyber Security Concepts
Cloud Infrastructure

+12 more

Qualifications

Prior or current security clearance - a plus

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.