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© All Rights Reserved. ApplyBlast.com
blackboard
The Technical Support I Remote role involves providing multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email. The position requires documenting customer issues, reproducing problems, and escalating to Tier 2 when necessary. Representatives act as the voice of the customer, ensuring outstanding service and resolving issues until completion.
Headquarters
Washington, District Of Columbia, United States
Company Size
1001-5000 employees
Founded
1997
Blackboard is an independent education technology company focused on transformational teaching and learning. Its portfolio includes Blackboard LMS for higher education and government, Ally (accessibility), Illuminate (analytics), Evaluate (course evaluation), and institutional effectiveness solutions. The company is prioritizing product excellence, responsible AI, usability, accessibility, and a proactive customer support model. Leadership includes CEO Bruce Dahlgren, with co‑founder Matthew Pittinsky set to rejoin as incoming CEO.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for blackboard.
blackboard didn’t post a salary, so this is our estimate from similar listings.