Technical Support Engineer L1/L2 (India)

Cyberhaven(1 month ago)

Bangalore, IndiaOnsiteFull TimeSenior$117,680 - $159,169 (estimated)Support

About this role

The Technical Support Engineer L1/L2 at Cyberhaven is responsible for delivering top-tier technical support for the company's AI Data Security platform, handling customer issues from initial troubleshooting through resolution. This role requires deep technical expertise, particularly in security and endpoint technologies, as well as experience with tools like Salesforce, JIRA, and GitHub. The engineer will work closely with backline engineers, manage escalations, and document issues to enhance the support knowledge base—all while striving to meet and exceed customer expectations in a dynamic environment based in Bangalore, India.

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Required Skills

Technical Support
Problem Solving
Customer Service
Troubleshooting
Root Cause Analysis
Escalation Management
Collaboration
Documentation
DLP Solutions
Stakeholder Management

+11 more

About Cyberhaven

www.cyberhaven.com

Cyberhaven is a leading provider of modern data security solutions, focused on redefining how organizations protect their sensitive information in today's dynamic environments. Their innovative platform combines data lineage tracking with advanced content inspection to enhance data loss prevention (DLP) and insider risk management. By leveraging AI-driven technology, Cyberhaven not only streamlines data security but also ensures compliance without disrupting business operations. The company empowers organizations to gain deep visibility into data movements and effectively respond to emerging threats.