Technical Support Engineer (L2)
OneRail
About this role
OneRail is seeking a Technical Support Engineer to provide front-line technical assistance to customers, troubleshoot issues using logs, APIs, and SQL, and collaborate with engineering on escalations. The role involves diagnosing problems, communicating findings clearly, and contributing to documentation and improvements, using AI-assisted tools to enhance efficiency.
Skills
About OneRail
onerail.comOneRail is a logistics technology company that provides a last-mile delivery and fulfillment platform for retailers, wholesalers, and distributors. Its software helps businesses orchestrate deliveries across internal fleets and third-party carriers with real-time visibility, routing, and exception management.
About OneRail
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for OneRail.
Salary
$14k – $19k
per year