Technical Support Engineer (Level 2)
Coates Group
About this role
The L2 Technical Support Engineer serves as the second line of support, handling incidents escalated from L1 and acting as a key interface between customers and internal teams. The role focuses on diagnosing and resolving software, hardware, and basic network issues related to Coates' digital solutions. It operates within defined SLAs and requires frequent collaboration with project managers, support leads, and onsite technicians. The position is based in Mangalore with a requirement to work from the office part of the week and cover rotational shifts.
Skills
Qualifications
About Coates Group
coatesgroup.comCoates Group is an Australia-based digital agency that delivers end-to-end digital merchandising and customer experience solutions. They design and implement integrated digital strategies, merchandising and technology to create engaging customer journeys that drive measurable business ROI for clients worldwide. Headquartered in Alexandria, NSW (Coates Group Pty Ltd), they partner with brands across channels to transform how customers discover and buy products online.
Recent company news
PR NewswireCOATES GROUP NAMED MCDONALD'S GLOBAL PROVIDER OF DIGITAL MENU BOARD CONTENT MANAGEMENT SYSTEM
Aug 11, 2022
Built In ChicagoPeek Inside Coates Group’s New US Headquarters In the West Loop
Aug 31, 2019
Kiosk MarketplaceMcDonald’s names Coates Group, Acrelec digital menu board providers
Aug 11, 2022
Retail Customer ExperienceAmpol Australia taps Coates Group for store signage, rebrand strategy
Jan 28, 2021
Built In ChicagoCoates Group
Jan 20, 2018
About Coates Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Coates Group.
Salary
$64k – $85k
per year
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