Technical Support Engineer (Level 2)
Coates Group(1 month ago)
About this role
The L2 Technical Support Engineer serves as the second line of support, handling incidents escalated from L1 and acting as a key interface between customers and internal teams. The role focuses on diagnosing and resolving software, hardware, and basic network issues related to Coates' digital solutions. It operates within defined SLAs and requires frequent collaboration with project managers, support leads, and onsite technicians. The position is based in Mangalore with a requirement to work from the office part of the week and cover rotational shifts.
Required Skills
- Ticket Resolution
- Phone Support
- Email Support
- Remote Assistance
- Customer Communication
- Stakeholder Management
- SLA Management
- Hardware Troubleshooting
- Software Troubleshooting
- Network Support
+12 more
Qualifications
- BCA
- MCA
- Engineering Degree in IT
About Coates Group
coatesgroup.comCoates Group is an Australia-based digital agency that delivers end-to-end digital merchandising and customer experience solutions. They design and implement integrated digital strategies, merchandising and technology to create engaging customer journeys that drive measurable business ROI for clients worldwide. Headquartered in Alexandria, NSW (Coates Group Pty Ltd), they partner with brands across channels to transform how customers discover and buy products online.
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