Technical Support Engineer Manager
HackerRank(1 month ago)
About this role
A Support Manager at HackerRank leads a Level 2 technical support team focused on complex integrations and delivering an exceptional customer experience. The role centers on driving automation, AI, and operational excellence while partnering with product, engineering, and GTM teams to resolve systemic issues.
Required Skills
- Technical Support
- Integrations
- APIs
- Developer Tools
- Web Applications
- Automation
- AI
- Operational Excellence
- Communication
- Leadership
+2 more
About HackerRank
hackerrank.comHackerRank is an online platform for coding tests and technical interviews that helps companies assess, interview, and hire software developers. It provides a library of pre-built and customizable coding challenges, real-world programming tasks, timed assessments, and live pair‑programming interview tools across many languages and frameworks. The platform automates scoring and ranking, offers analytics and reporting, and integrates with ATS and recruiting workflows to streamline screening at scale. Organizations use HackerRank to run prescreens, take‑home projects, and interview sessions that support skills‑based hiring.
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