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Technical Support Engineer Team Leader at Genetec - ApplyBlast

Technical Support Engineer Team Leader

Genetec

2 months ago

4.2 on Glassdoor

Sydney, New South Wales, Australia

Onsite

Full Time

Manager

0 applicants

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About this role

The Technical Support Engineer Team Leader oversees a team of technical support engineers, ensuring high-quality assistance for customers. This role combines hands‑on technical troubleshooting with leadership responsibilities, guiding the team to meet service targets and resolve complex issues efficiently.

Responsibilities

Lead and mentor technical support engineers
Manage escalated customer issues and ensure timely resolution
Develop and improve support processes and documentation

Skills

About Genetec

genetec.com

Headquarters

Montreal, Quebec, Canada

Company Size

1001-5000 employees

Founded

1997

View Profile

Genetec Inc. is a leader in unified physical security software, providing innovative solutions for managing and enhancing security operations. Their comprehensive platform integrates various security technologies, including video surveillance, access control, and automatic license plate recognition, enabling organizations to protect people, assets, and operations. With a focus on improving efficiency and situational awareness, Genetec empowers businesses across multiple sectors to safeguard their environments effectively.