Technical Support Engineer

Metaview(2 months ago)

RemoteFull TimeJunior$53,944 - $72,289 (estimated)Operations

About this role

A Technical Support Engineer at Metaview is responsible for addressing escalated technical issues by diagnosing problems using internal logs and tooling, ensuring prompt resolution. The role involves collaborating with Customer Success, Sales, and Engineering teams, improving internal tools and documentation to streamline troubleshooting processes, and partnering with Account Managers for enterprise account support. Candidates should have 1-3 years in a customer-facing technical support role, experience with SQL and basic coding, and a proactive mindset focused on enhancing systems rather than merely closing tickets.

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Required Skills

Technical Support
Troubleshooting
Problem Solving
Root Cause Analysis
Internal Tools
Documentation
Customer Success
Collaboration
SQL
Coding Proficiency

+3 more

About Metaview

www.metaview.ai

Metaview is an AI-driven recruiting platform designed to enhance efficiency and precision throughout the hiring process, from candidate sourcing to offer generation. The platform offers a suite of tools, including a Notetaker for interviews, detailed reporting features, job posting capabilities, and advanced candidate search functionalities. By leveraging AI technology, Metaview aims to empower recruitment teams to hire faster and make smarter decisions. Its comprehensive approach addresses the various stages of recruitment to optimize candidate acquisition and selection.