Technical Support Engineer

Finch(4 years ago)

HybridFull TimeMedior$110,543 - $145,975 (estimated)Customer Support

About this role

A Technical Support Engineer at Finch serves as an expert user of Finch’s API, products, and integrations, helping customers and developers resolve technical and product issues. The role defines and scales Finch’s technical customer support function while shaping how the company is perceived in the developer community. It involves close collaboration with Developer Success, Engineering, Product, and Sales teams to refine Finch’s value proposition. The position also includes creating technical content such as code samples, tutorials, and articles for external users.

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Required Skills

Technical Support
Customer Experience
Ticket Triage
Issue Investigation
Root Cause Analysis
Incident Management
Developer Relations
Cross-Functional Collaboration
API Expertise
Product Knowledge

+7 more

About Finch

tryfinch.com

Finch is an API platform that connects applications to HRIS and payroll systems, enabling a single integration to 220+ employer systems. It streamlines employer onboarding, operations, and administration by normalizing and delivering employee and payroll data through developer-friendly APIs and prebuilt connectors. Finch emphasizes secure, compliant access and reduces the operational burden of integrating with disparate HR/payroll vendors. Companies building HR, benefits, payroll, and finance products use Finch to accelerate integrations and go-to-market.