Technical Support Engineer
United States - Genesys Cloud Services, Inc.(1 month ago)
About this role
A Technical Support Engineer at Genesys provides technical frontline support for customers using the Genesys Cloud platform, ensuring their organizations operate reliably to meet business needs. The role is part of the global support organization and works with customers and internal teams to sustain platform health. It requires availability for shift work and participation in on-call rotations.
Required Skills
- SIP
- WebRTC
- VoIP
- PCap Analysis
- Call Troubleshooting
- Media Gateways
- SBC
- NAT Traversal
- Firewalls
- Information Security
+6 more
Qualifications
- Bachelor's Degree in Computer Science or Related Field
About United States - Genesys Cloud Services, Inc.
genesys.comRocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.
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