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Technical Support Engineer at Parloa - ApplyBlast

Technical Support Engineer

Parloa

5 months ago

3.5 on Glassdoor

Remote

Full Time

Executive

0 applicants

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About this role

A Technical Support Engineer at Parloa plays a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform, acting as a bridge between customers and internal teams to troubleshoot issues, guide users, and ensure they get the most out of the product.

Responsibilities

Analyze and resolve customer issues, ensuring timely responses and clear, solution-oriented communication
Support customers in understanding and effectively using the platform, helping them unlock its full potential
Work closely with Customer Success, Product, Engineering, and external partners to resolve issues and improve the customer experience
Take ownership of technical issues end-to-end, escalating when needed and ensuring resolution is driven forward
Contribute to improving support processes, documentation, and best practices to enhance team efficiency

Skills

About Parloa

parloa.com

Headquarters

Berlin, Berlin, Germany

Company Size

201-500 employees

Founded

2018

View Profile

Parloa is an AI agent management platform for contact centers that helps companies build, deploy, and manage conversational AI agents across voice and digital channels. It combines generative-AI dialogue capabilities with orchestration, NLU, integrations to telephony/CRM/contact-center systems, and monitoring tools to train and optimize assistants. Parloa targets enterprise customer-service teams looking to automate routine interactions, reduce handling time, and keep handoffs to human agents seamless.