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Technical Support Engineer at Celonis - ApplyBlast

Technical Support Engineer

Celonis

1 year ago

3.8 on Glassdoor

Bangalore, Karnataka, India

Hybrid

Full Time

Medior

0 applicants

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About this role

The Technical Support Engineer provides in-depth technical support for customer issues across the Celonis Platform, diagnosing and resolving complex technical problems. This role involves close collaboration with Product and Engineering teams to drive resolutions and improve support processes through root cause analysis. The position requires a structured approach to issue resolution and active participation in a 24x7 support model.

Responsibilities

Analyze and resolve complex technical issues for customers
Drive root cause analysis cycles to improve support knowledge base
Collaborate with product and engineering teams on technical problems

Skills

About Celonis

celonis.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Celonis is an Enterprise AI company whose platform provides the operational context that AI needs to succeed, combining process intelligence, the Context Model, and AI-driven automation to help organizations transform their operations. More than 1,400 companies use Celonis to analyze, design, and operate AI-driven processes across supply chain, finance, IT, and shared services. Its solutions enable organizations to improve service levels, optimize working capital, accelerate cash flow, and drive measurable business outcomes by orchestrating people, AI agents, and existing systems.