Technical Support Engineer

This role involves delivering high-quality technical support to customers and partners by investigating complex inquiries and conducting deep-dive troubleshooting at the application level. The position requires acting as a communications liaison during on-call rotations, managing technical escalations, and collaborating with engineering and customer success teams to ensure platform reliability. The ideal candidate will have experience in a SaaS environment, strong troubleshooting skills, and the ability to translate technical updates for non-technical stakeholders.