Fortinet
The Technical Support Engineer serves as the primary contact for customers and partners, handling technical break/fix and configuration inquiries for FortiGate and FortiAuthenticator products. This role involves troubleshooting, analyzing system information, and providing recommendations to optimize customer systems and resolve issues. The position requires managing the case lifecycle, ensuring timely resolution, and leading customer management meetings for escalations.
Headquarters
Sunnyvale, California, United States
Fortinet delivers cybersecurity everywhere you need it. We secure the entire digital attack surface from devices, data, and apps and from data center to home office.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Fortinet.