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Technical Support Engineer at Jobgether - ApplyBlast

Technical Support Engineer

Jobgether

13 days ago

Remote

Full Time

Senior

0 applicants

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About this role

This role involves taking ownership of complex client issues from initial report through resolution, designing effective workflows for escalations, and maintaining high standards for client communication and technical documentation. The position requires diagnosing issues, creating developer-ready bug reports, and utilizing AI-assisted tools to trace application behavior and support fixes. Additionally, the role focuses on improving the knowledge base, reviewing AI support performance, and fostering strong relationships with assigned accounts through proactive communication and training.

Responsibilities

Diagnose complex client issues and manage escalations to resolution
Create detailed developer-ready bug reports and maintain knowledge bases
Review AI support performance and refine workflows for accuracy

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.