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Technical Support Engineer at Salt Security - ApplyBlast

Technical Support Engineer

Salt Security

4 days ago

3.6 on Glassdoor

USA

Onsite

Full Time

Junior

0 applicants

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About this role

Salt Security is seeking a Technical Support Engineer to provide best-in-class technical support to customers, ensuring they derive maximum value from their investment. The role involves troubleshooting deployment issues, performing root cause analysis, and collaborating with internal teams to resolve problems efficiently. This hands-on position requires strong customer service skills and a deep understanding of cybersecurity and cloud infrastructure.

Responsibilities

Provide technical support to customers via email, chat, and virtual meetings
Troubleshoot deployment issues and analyze root causes for customer problems
Create and update customer support documentation and articles

Skills

About Salt Security

salt.security

Headquarters

Palo Alto, California, United States

Company Size

201-500 employees

Founded

2018

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Salt Security is an agentic AI security platform that secures the full agentic lifecycle — from discovery of AI agents, MCP servers, and APIs to posture management and runtime threat protection. The platform uses an Agentic Security Graph to contextualize risk across LLMs, MCP servers, and APIs, detecting misconfigurations, excessive permissions, and active attacks in real time. Salt integrates with CI/CD pipelines, API gateways, cloud environments, and security tooling to give engineering and security teams comprehensive visibility and control across enterprise agentic and API-driven environments.