ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Technical Support Escalation Engineer at Outreach - ApplyBlast

Technical Support Escalation Engineer

Outreach

1 month ago

3.7 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This role serves as the primary point of escalation for technical support issues, requiring advanced troubleshooting, log analysis, and technical context to resolve moderately complex customer problems. The position involves acting as a subject matter expert, partnering with Product Engineering teams, and participating in incident response rotations to ensure effective issue management and root cause analysis. The ideal candidate will leverage AI tools and structured analytical thinking to drive operational improvements and enhance the overall customer experience.

Responsibilities

Serve as primary technical escalation point for advanced troubleshooting and issue resolution
Participate in incident response rotation including detection, management, and root cause analysis
Partner with Product Engineering teams on defect analysis and provide customer advocacy

Skills

About Outreach

outreach.io

Headquarters

Seattle, Washington, United States

Company Size

501-1000 employees

Founded

2014

View Profile

Outreach is a sales engagement and revenue operations platform that helps revenue teams automate prospecting, manage multi-channel cadences, and capture sales activity to drive pipeline. It offers sequencing for email, calls, and meetings, activity capture and analytics, forecasting and coaching tools, and deep integrations with CRMs and common sales tech. Outreach is designed to boost rep productivity and conversion rates through workflow automation, performance insights, and workflow orchestration. Companies choose Outreach for its automation capabilities, analytics-driven coaching, and enterprise-grade integrations.