Technical Support Executive

This executive role defines and drives the long-term vision and strategic direction for the Technical Support function, aligning it with company-wide business objectives and customer experience goals. The position leads the AI transformation of the support function, overseeing recruitment, development, and retention of top technical talent while fostering a culture of high performance and continuous improvement. The executive serves as the primary escalation point for critical technical issues and maintains trusted relationships with key customers, partners, and stakeholders.