Technical Support- Informatics Software Specialist Level 1
LGC Group
About this role
This is a remote Level 1 technical support role focused on the company's software products, primarily IAMQC and MSDRx, assisting both internal and external customers. The position involves handling customer inquiries, documenting issues, and collaborating with teams to improve service and product quality.
Skills
Qualifications
About LGC Group
lgcgroup.comLGC is a global life‑sciences company whose mission, "Science for a Safer World," is to partner with customers to solve critical challenges in diagnosing, treating, feeding and protecting populations. It provides measurement science, certified reference materials, proficiency testing, analytical and laboratory services, and genomic and assay reagents to customers across pharmaceuticals, diagnostics, food, environment, forensics and government. Combining metrology‑grade quality, lab capability and technical support, LGC helps organisations with testing, R&D, regulatory compliance and product development worldwide.
About LGC Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for LGC Group.
Salary
$40k – $50k
per year
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