Technical Support Manager

Autodesk Canada Co.(2 months ago)

HybridFull TimeManager$139,089 - $181,255 (estimated)Customer Technical Success

About this role

Autodesk is looking for a Technical Support Manager to join our Customer Technical Success group, focusing on helping customers adopt industry-leading 3D design and engineering software. You will lead a team of specialists working to resolve product issues while also participating in proactive support programs to enhance customer satisfaction. This position requires direct management of technical support teams and collaboration with various stakeholders to drive improvements in customer experience, reporting to the Director of Technical Support in Japan.

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Required Skills

Technical Support
Team Management
Customer Satisfaction
Proactive Support

Qualifications

Bachelor's Degree
Technical Team Management Experience
Business-level English

About Autodesk Canada Co.

autodesk.com

Autodesk is a leading company in 3D design, engineering, and entertainment software that enables users to imagine, design, and create innovative solutions across various industries. The company's products serve a wide range of sectors including architecture, manufacturing, construction, and media & entertainment. Autodesk is dedicated to sustainability and improving workflows, providing tools like AutoCAD, Revit, and Maya to enhance creativity and efficiency. With a strong commitment to technology and user-centric design, Autodesk helps shape the future of digital design and construction.

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